Once an order has been placed it can not be cancelled. If you no longer want the product please see our return policy below.
If you need to return or exchange your item because you have received an incorrect, damaged or faulty product, please send the item back to us via Royal Mail registered post. Our returns policy lasts 14 days, with the exception of goods damaged in transit, which must be reported within 72 hours. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. In addition, you will need to send an email to our customer care team on firstname.lastname@example.org, attaching a photo of the product and invoice, along with proof of postage (tracking details), so that we may process your return or exchange in a timely manner. We can not refund any opened items unless they are damaged or faulty, and we can not process refunds for unwanted items until we receive them. Furthermore, we can only refund return postage costs for incorrect, damaged or faulty items.
Our policy lasts 14 days. If 14 days have passed since your purchase, we are unfortunately unable to offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Several types of goods are exempt from being returned. Perishable goods such as food and flowers cannot be returned. Gift cards and some health and personal care items cannot be returned. Products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases also cannot be returned.
There are certain situations where only partial refunds may be granted: Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 14 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 3-5 working days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund, please contact us at email@example.com.
We do not take responsibility for fees due to custom and excise, importation delays or any other customs related problems. We will also not refund any costs incurred from international orders. If you are ordering your product to be sent to a country outside of the UK, please first check that country's regulations on the product. For all international orders, you will be liable for any duties and taxes charged in the country of delivery. Additionally, we can not be held liable for products seized by authorities outside of the UK, thus will not offer refunds in this case as international orders are to be made at your discretion.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Walts Wellness, 32 Rigault Road, Fulham, London SW6 4JL. You will be responsible for paying for your own shipping costs for returning your item, unless the item is incorrect, damaged or faulty, in which case the return shipping cost will be credited to you. The initial shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item.